Route-planning copilot for dispatch teams
An internal AI tool that cut manual route adjustments during daily dispatch review.
ClientMeridian Freight
Timeline9 weeks
Team2 engineers, 1 AI lead
Result-31% manual overrides
The problem
Meridian's dispatchers were overriding the automated route planner so often that the automation had become theater — everyone quietly re-planned by hand every morning.
Our approach
Instead of a black-box optimizer, we built a copilot that explains its suggestions and lets dispatchers adjust constraints in plain language.
- Every suggested route comes with the reasons behind it
- Dispatchers steer with constraints, not spreadsheets
- Overrides feed back into the next day's suggestions
The result
Manual overrides dropped 31% within two months as trust in the tool grew.
“Dispatch stopped fighting the software and started trusting it.”
Have a similar problem to solve?
Tell us the goal, the constraints, and who signs off. We scope it against real delivery capacity and ship the first build in weeks.